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KYC Policy – Altervance Ltd.

Altervance Ltd. strictly adheres to Know Your Customer (KYC) principles to prevent money laundering, fraud, and other financial crimes. Verifying the identity of every client on jitawin-bangladesh.net is an essential part of this process.

The company may request KYC documents at any time at its sole discretion. Until verification is complete, services such as deposits, withdrawals, and gameplay may be restricted.

Follow JitaWin’s KYC Policy to unlock full account access.

Risk-Based Approach

All customers and transactions are subject to ongoing monitoring under anti-money laundering (AML) regulations. Depending on the level of risk, one of three types of due diligence is applied:

  • SDD (Simplified Due Diligence): Used for very low-risk, small transactions below the regulatory threshold;
  • CDD (Customer Due Diligence): Standard verification applied in most cases;
  • EDD (Enhanced Due Diligence): Used for high-risk clients, unusually large transactions, or any suspicious activity.

Additionally, full KYC verification is mandatory when:

  • A transaction is considered unusual or suspicious;
  • A customer’s total deposits exceed €5,000 (lifetime);
  • Any withdrawal request is made.

Required Documents

During the KYC process, users must provide the following:

  1. Proof of identity: government-issued photo ID (passport, driver’s license, or national ID). In some cases, both sides are required.
  2. A selfie with the ID, showing the user holding the ID for verification purposes.
  3. Proof of residence: A recent bank statement or utility bill.

Document Verification Guidelines

Proof of ID

  • Must include a visible signature;
  • Must not originate from restricted countries (see list below);
  • Full name must match that of the account holder;
  • Expiration date must be valid for at least three months;
  • Holder must be at least 18 years old.

Proof of Residence

  • Must be a bank statement or utility bill;
  • Must not originate from restricted countries (see list below);
  • Full name must match the ID;
  • Must be issued within the last 3 months.

Selfie with ID

  • The person in the selfie must match the photo on the ID;
  • The ID shown in the selfie must be the same one submitted in the “Proof of ID” section.

Restricted Countries

The following countries and regions are not accepted:

  • Austria;
  • France, and its territories;
  • Germany;
  • The Netherlands and its territories;
  • Spain;
  • Union of the Comoros;
  • United Kingdom;
  • The United States and its territories;
  • All FATF-blacklisted jurisdictions;
  • Any additional locations prohibited by the Anjouan Offshore Financial Authority

Notes on the KYC Process

  1. If verification fails, the reason is recorded and a support ticket is created. The ticket number and explanation are sent to the user.
  2. Once the account is verified and restrictions are removed, the user will be notified.
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