What Is Self-Exclusion?
Self-exclusion means voluntarily blocking your own access to your gaming account for a set period of time. During this time, you will not be able to deposit, wager, or withdraw funds. The following options are available:
- 24-hour cooling-off period;
- One week;
- 1 month;
- Six months;
- Permanent exclusion.
Permanent exclusions cannot be reversed. Temporary exclusions remain in place until the chosen period expires.
Responsible Gambling Commitment
We actively promote responsible play by:
- Providing information and reminders about safe gambling practices;
- Offering self-exclusion tools within account preferences;
- Training our staff to identify signs of problem gambling;
- Referring players to professional support organizations when needed.
Rules of Self-Exclusion
To ensure clarity and transparency, the following rules apply whenever a player activates self-exclusion. These conditions are designed to protect both the player and the integrity of our platform:
- Any remaining balance must be withdrawn before the exclusion begins. Funds left in the account will not be accessible until the exclusion period ends;
- Bets placed before self-exclusion are valid and will not be canceled;
- Players who are self-excluded are not eligible for bonuses, promotions, or loyalty rewards;
- Creating new accounts during the exclusion period is strictly prohibited. If detected, such accounts will be closed immediately;
- While the company takes reasonable steps to enforce self-exclusion, the ultimate responsibility lies with the player. Losses incurred during an active self-exclusion period will not be refunded.
Protection of Minors
We strictly prohibit underage gambling. Our services are available only to users who are at least 18 years old (or older where required by law). We recommend that parents use password protection and avoid saving login details on shared devices. We also recommend installing filtering software, such as Net Nanny, to prevent minors from accessing the website.
Additional Support
If you believe that gambling is having a negative impact on your life, please reach out to professional organizations such as:
For assistance with your account, contact our Customer Support team at admin@jitawin.com or via live chat.